Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated
by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://ruchirfoods.in/ (‘Website’), including the related mobile site and mobile application (hereinafter referred to as ‘Platform’).
The Platform is owned by RUCHIR FOODS LLP, a company incorporated under the Companies Act, 1956 with its registered office at FP NO-204, GERA CHAMBERS PUNE BOAT CLUB ROAD ,Pune ,India (hereinafter referred to as ‘Platform Owner’, ‘we’, ‘us’, ‘our’)..
Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the
policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, ‘Services’). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect.
These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates..
For the purpose of these Terms of Use, wherever the context so requires ‘you’, ‘your’ or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform..
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING..
The use of Platform and/or availing of our Services is subject to the following Terms of Use:

To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through theuse of your registered account on the Platform..
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law..
Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements..
The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics..
You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws..
You agree to pay us the charges associated with availing the Services..
You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information..
You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services..
You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney’s fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event..
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India..
All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pune and Maharashtra.
All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website

Ruchir Foods respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by RUCHIR FOODS on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by RUCHIR FOODS in the manner provided in this Privacy Policy.

What information is, or may be, collected form you?

As part of the registration process on the Site, RUCHIR FOODS may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we Collect the Information ?

RUCHIR FOODS will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. RUCHIR FOODS is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

How is information used ?

RUCHIR FOODS will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. RUCHIR FOODS will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. RUCHIR FOODS will use this information to preserve transaction history as governed by existing law or policy. RUCHIR FOODS may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. RUCHIR FOODS will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.

With whom your information will be shared?

RUCHIR FOODS will not use your financial information for any purpose other than to complete a transaction with you. RUCHIR FOODS does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with RUCHIR FOODS’s business associates and partners. In addition RUCHIR FOODS may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information ?

To protect against the loss, misuse and alteration of the information under its control, RUCHIR FOODS has in place appropriate physical, electronic and managerial procedures. For example, RUCHIR FOODS servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although RUCHIR FOODS will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that RUCHIR FOODS will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information ?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: admin@ruchirfoods.in

Policy updates

RUCHIR FOODS reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Cancellation of Order by Ruchir Foods

Ruchir Foods reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the customer shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Ruchir Foods for re-delivery shall be claimed from the customer.

In 7 days except the following:

Products perishable in nature

Items that have been used or opened.
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
The item may be damaged during transit
Or there might be a manufacturing defect
Or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacement will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, we will request you to send the item back to us. We will then arrange for the replacement of the item through our logistics partners. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

Our Return Policy

Replacement request must be made within 7 days of receiving the parcel and must not be part of above list
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available/premises locked, etc., the customer shall be charged for the order.

Refund Policy

Refunded amount will be credited in 3-4 working days, in original payment gateway mode. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, Refunded amount will be credited in 3-4 working days, in original payment gateway mode.

Cases of goods unavailability or service problem:

If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end, the choice of the customer will be final. If the order is confirmed by us and order is not shipped on time, then we will give refund to a customer if the customer demands. 100% refund will be given if product is not available or vendor is not able to ship the products, or if the delivery address is outside the service area, then 100% refund will be given.

Shipping Returned Merchandise:

In most cases, we book the return pickup with our Courier partners. However, is cases where we do not book the return pick up for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Ruchir Foods does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue. Food items once opened would not be taken back.