Cancellation, Return & Refund Policy
Order Cancel or Return Form
Cancellation of Order by User
Orders once placed cannot be cancelled or changed.
In case of damages such as rat bite/expired product, we will refund the product cost excluding shipment and packaging charges after receiving evidence.
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be cancelled.
Ruchir Foods. has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision
made by Ruchirfoods.in and accept Ruchir Foods’ decision regarding the cancellation.
In case of Perishable Goods
In case if a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.
Cancellation of Order by Ruchir Foods
Ruchir Foods reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the customer shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Ruchir Foods for re-delivery shall be claimed from the customer.
In 7 days except the following:
Products perishable in nature
Items that have been used or opened.
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
The item may be damaged during transit
Or there might be a manufacturing defect
Or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacement will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, we will request you to send the item back to us. We will then arrange for the replacement of the item through our logistics partners. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy
Replacement request must be made within 7 days of receiving the parcel and must not be part of above list
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available/premises locked, etc., the customer shall be charged for the order.
Refund Policy
Refunded amount will be credited in 3-4 working days, in original payment gateway mode. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, Refunded amount will be credited in 3-4 working days, in original payment gateway mode
Cases of goods unavailability or service problem:
If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end, the choice of the customer will be final. If the order is confirmed by us and order is not shipped on time, then we will give refund to a customer if the customer demands. 100% refund will be given if product is not available or vendor is not able to ship the products, or if the delivery address is outside the service area, then 100% refund will be given.
Shipping Returned Merchandise:
In most cases, we book the return pickup with our Courier partners. However, is cases where we do not book the return pick up for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Ruchir Foods does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping:
Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue. Food items once opened would not be taken back.